{"id":1627,"date":"2025-11-09T21:26:15","date_gmt":"2025-11-09T21:26:15","guid":{"rendered":"https:\/\/liuy51.sg-host.com\/?page_id=1627"},"modified":"2025-12-05T02:06:23","modified_gmt":"2025-12-05T02:06:23","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/fastservenow.com\/af\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"
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Refund policy<\/em><\/h1>\t\t\t\t<\/div>\n\t\t
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fastservenow<\/b>\u00a0Local E-commerce Platform Refund Policy<\/strong><\/p>

fastservenow Local E-commerce Platform (hereinafter referred to as “the Platform”) is committed to providing users with convenient delivery services for various goods while protecting the legitimate rights and interests of buyers. At the same time, the Platform ensures that all refund processes are handled fairly and impartially. To safeguard the interests of both users and the Platform, the following refund policy is established. All orders and transactions on the Platform are subject to this policy.<\/p>

1. Refund Eligibility<\/h3>

Refunds only apply to product transactions completed through valid orders on the Platform. Refund requests may be initiated by buyers, sellers, or the Platform and will only be processed under the following conditions:<\/p>

Refund requests initiated by buyers:<\/strong><\/p>

  • Product quality issues (e.g., damage, expiration, defects);<\/p><\/li>

  • Product significantly inconsistent with description;<\/p><\/li>

  • Delivery issues (e.g., delay, missing items, etc.);<\/p><\/li>

  • Partial damage or loss of goods;<\/p><\/li>

  • Buyer refuses delivery or fails to confirm receipt in a timely manner.<\/p><\/li><\/ul>

    Refund requests initiated by sellers:<\/strong><\/p>

    • Buyer fails to make full payment for the order;<\/p><\/li>

    • Buyer violates platform rules or provides false refund reasons;<\/p><\/li>

    • Buyer submits fraudulent complaints or engages in fake transactions.<\/p><\/li><\/ul>

      The Platform reserves the right to review each case and determine if it qualifies for a refund.<\/p>

      2. Wallet Recharge Refund Policy<\/h3>

      Funds recharged into the Platform wallet can be used indefinitely for purchases and do not expire. However, refund requests for wallet funds are subject to the following conditions:<\/p>

      Refund before use:<\/strong><\/p>

      • If a buyer requests a refund within 7 days of recharging and no portion of the funds has been used, the Platform will issue a full refund to the buyer’s original payment method (e.g., bank account, Alipay, etc.). Processing time is typically 3\u20135 business days.<\/p><\/li>

      • After 7 days from the recharge date, unused wallet funds are no longer eligible for refund.<\/p><\/li><\/ul>

        Refund after partial or full use:<\/strong><\/p>

        • If any portion of the recharged wallet funds has been used for purchases, refunds will not be issued for the recharge amount. However, refunds for specific unconsumed orders may still be processed under the terms outlined in Section 3.<\/p><\/li><\/ul>

          3. Order Refund Policy<\/h3>

          Refund before delivery:<\/strong><\/p>

          If the buyer requests a refund before the product is shipped and the item has not been used or consumed, the Platform will issue a full refund to the buyer’s wallet. The balance can be used for future purchases or withdrawn.<\/p>

          Refund after delivery:<\/strong><\/p>

          • For delivered orders, refund requests must be submitted within\u00a048 hours<\/strong>\u00a0of delivery, with sufficient evidence (e.g., photos, videos) proving product issues, missing items, or inconsistency with the description.<\/p><\/li>

          • No refund for used or opened items:<\/strong>\u00a0Products that have been opened, used, or are no longer in resalable condition are not eligible for a refund.<\/p><\/li>

          • Refund for unused items:<\/strong>\u00a0Products that remain unused and unopened may be eligible for refund, pending Platform review. Approved refund amounts will be credited to the buyer’s wallet.<\/p><\/li>

          • No refunds after 48 hours<\/strong>\u00a0from delivery, regardless of reason, especially for perishable or time-sensitive goods.<\/p><\/li><\/ul>

            Partial order refund:<\/strong><\/p>

            • If only part of the order is problematic, the Platform will refund based on the affected items. For example, if Product A has issues but Product B is intact, only the value of Product A will be refunded.<\/p><\/li><\/ul>

              Refund calculation example:<\/strong><\/p>

              If the buyer purchases three items for $100:<\/p>

              • Product A: $30 (used)<\/p><\/li>

              • Product B: $40 (quality issue)<\/p><\/li>

              • Product C: $30 (no issue)<\/p><\/li><\/ul>

                If a valid refund request is submitted within 48 hours with supporting evidence, the refund amount = B ($40) + C ($30) =\u00a0$70<\/strong>.<\/p>

                4. Refund Review and Processing<\/h3>

                The Platform will review refund requests within\u00a03\u20135 business days<\/strong>\u00a0of receiving the application and notify both buyer and seller of the outcome. Refunds are assessed based on:<\/p>

                • Evidence requirements:<\/strong>\u00a0Buyers must provide clear, valid evidence (e.g., images or videos). For delivered orders, evidence must be submitted within 48 hours. The Platform reserves the right to verify all information.<\/p><\/li>

                • Refund amount calculation:<\/strong>\u00a0For wallet-paid orders, refunds are calculated based on unused or undamaged items only. Used or consumed items are not eligible.<\/p><\/li><\/ul>

                  The Platform may adjust refund amounts based on specific conditions such as product status, delivery issues, and has final discretion over refund decisions.<\/p>

                  5. Refund Methods<\/h3>

                  Refunds will be issued in the following ways:<\/p>

                  • Refund to Platform Wallet:<\/strong>\u00a0The value of unused items will be refunded to the buyer\u2019s Loteat wallet. The balance can be used for new purchases or withdrawn.<\/p><\/li>

                  • Refund to Original Payment Account:<\/strong>\u00a0For unused wallet funds refunded within 7 days of recharge, the refund will be sent to the buyer\u2019s original payment account. Processing takes approximately 3\u20135 business days.<\/p><\/li><\/ul>

                    6. Refund Timeline<\/h3>

                    • Full refund (pre-delivery):<\/strong>\u00a0Processed within 24 hours of request submission if the order has not yet shipped.<\/p><\/li>

                    • Partial refund (post-delivery):<\/strong>\u00a0Processed within 3\u20135 business days for valid refund requests made within 48 hours.<\/p><\/li>

                    • Wallet recharge refund:<\/strong>\u00a0Processed within 3\u20135 business days if the request is made within 7 days and funds remain unused.<\/p><\/li>

                    • Withdrawal request:<\/strong>\u00a0Processed within\u00a01\u20133 business days<\/strong>\u00a0after approval by the Platform.<\/p><\/li><\/ul>

                      7. Special Refund Scenarios<\/h3>

                      • Product quality issues:<\/strong>\u00a0If quality problems are confirmed with supporting evidence, the Platform will issue a full refund for the affected product and may offer additional compensation. Refunds will be returned to the buyer\u2019s wallet.<\/p><\/li>

                      • Delivery delays:<\/strong>\u00a0If delivery exceeds the expected timeframe, the buyer may request a partial refund within 48 hours of receipt. The refund amount will depend on the severity of the delay.<\/p><\/li>

                      • Fraudulent behavior:<\/strong>\u00a0The Platform strictly prohibits fraudulent refund requests, false claims, and abuse of the system. Offenders may face penalties including account suspension or withdrawal restrictions.<\/p><\/li><\/ul>

                        8. Buyer and Seller Responsibilities<\/h3>

                        Buyer Responsibilities:<\/strong><\/p>

                        • Submit complete and truthful refund requests within the required timeframes (48 hours for delivered items, 7 days for unused wallet funds);<\/p><\/li>

                        • Cooperate in providing verification evidence;<\/p><\/li>

                        • Use wallet funds responsibly and avoid abuse of the refund process.<\/p><\/li><\/ul>

                          Seller Responsibilities:<\/strong><\/p>

                          • Ensure accurate product listings and on-time delivery;<\/p><\/li>

                          • Cooperate with the Platform in resolving refund requests;<\/p><\/li>

                          • Respond promptly to buyer issues and complaints.<\/p><\/li><\/ul>

                            9. Platform Responsibilities<\/h3>

                            The Platform will process all refund requests in strict accordance with this policy, ensuring fairness for both buyers and sellers. The Platform reserves the right to revise refund terms and amounts based on actual circumstances and holds final authority over all refund-related decisions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                            Refund policy fastservenow\u00a0Local E-commerce Platform Refund Policy fastservenow Local E-commerce Platform (hereinafter referred to as “the Platform”) is committed to<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1627","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fastservenow.com\/af\/wp-json\/wp\/v2\/pages\/1627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fastservenow.com\/af\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fastservenow.com\/af\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fastservenow.com\/af\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fastservenow.com\/af\/wp-json\/wp\/v2\/comments?post=1627"}],"version-history":[{"count":3,"href":"https:\/\/fastservenow.com\/af\/wp-json\/wp\/v2\/pages\/1627\/revisions"}],"predecessor-version":[{"id":1823,"href":"https:\/\/fastservenow.com\/af\/wp-json\/wp\/v2\/pages\/1627\/revisions\/1823"}],"wp:attachment":[{"href":"https:\/\/fastservenow.com\/af\/wp-json\/wp\/v2\/media?parent=1627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}