Privacy policy

Privacy Policy for loteat.com and loteat App

This Privacy Policy governs your use of the website www.loteat.com (the “Website”) and the “loteat” mobile application (the “App”). The Website and the App are jointly referred to as the “Platform.” We respect your privacy and are committed to protecting the personal information you share with us. Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your personal information. By accessing or using the Platform, you agree to the practices outlined in this Privacy Policy.

INFORMATION WE COLLECT

To provide you with a seamless experience, we collect the following types of information:

  1. Personal Information: When you register for an account on the Platform, place an order, or interact with us, we may collect personally identifiable information such as your name, email address, phone number, billing address, delivery address, and payment information.

  2. Demographic Information: We may collect additional demographic information such as your location (e.g., ZIP code) to personalize your experience and improve our services.

  3. Usage Data: We may collect information about how you interact with the Platform, such as device information, IP address, browser type, and browsing behavior on the Platform.

  4. Payment Information: We may collect credit/debit card information or other payment-related data through our third-party payment gateways to process your transactions.

HOW WE USE YOUR INFORMATION

The information we collect is used for various purposes, including:

  • To process and fulfill your orders.

  • To communicate with you regarding your orders, inquiries, and promotions.

  • To personalize your experience on the Platform and provide targeted content.

  • To improve the Platform’s functionality and services.

  • To detect and prevent fraud, security breaches, and other potential risks.

  • To comply with legal obligations and enforce our Terms and Conditions.

SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  1. Service Providers: We may share your personal information with third-party service providers who assist in the operation of the Platform, such as payment processors, delivery services, and customer support.

  2. Business Transactions: If we merge with or are acquired by another company, your personal information may be transferred as part of the transaction.

  3. Legal Requirements: We may disclose your personal information to comply with legal obligations, such as a court order, subpoena, or government request.

  4. Protection of Rights: We may disclose your personal information if we believe it is necessary to protect the rights, property, or safety of loteat, our users, or the public.

YOUR CHOICES AND RIGHTS

You have the following rights regarding your personal information:

  • Access and Update: You can access and update your personal information through your account settings on the Platform.

  • Opt-Out of Communications: You can opt-out of receiving promotional emails or notifications by following the unsubscribe instructions in the communication.

  • Deletion of Account: You can request the deletion of your account by contacting us. Please note that certain data may be retained for legal or business purposes.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small data files stored on your device that help us remember your preferences and improve the functionality of the Platform. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of the Platform.

DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

AMENDMENTS TO THE PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on the Platform with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal information. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

CONTACT US

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

  • Email: [contac@loteat.com]

  • Phone: [+852 6358 3049]